PHI Patient navigation
At PHI Patient Navigation, we set our standards high: we are the problem-solvers, the thought leaders and the driving force behind the evolution of our industry. We are not simply a vendor, we are the “go-to” strategic partner that our customers can trust. Pushing the limits of what transfer centers can be, we are here to help you do your job better — in a way that’s completely you.
We offer six unique services to meet your Patient Navigation needs:
Calls Per Month
Average Answering Time in seconds
Call Abandonment Rate
Our clinically-trained Access Specialists will facilitate transfers across all service lines, including behavioral health.
24/7 Service Line
Get the most comprehensive customer service and technical support in the industry at any time of day or night.
Evening and overnight support for bed management, case management or physician scheduling to eliminate interruptions in accessibility.
Our integrated, real-time logistics system streamlines information input to save valuable time and improve operations.
Activates post-discharge patient callbacks to help mitigate readmissions.
Ask an RN™
Serves as a traffic controller to be proactive in directing patients to the most appropriate level of care or answering questions they may have.
BENEFITS OF PATIENT NAVIGATION
We understand that time is of the utmost importance when trying to find a receiving physician and tertiary care hospital for your patient. While transfer center services everywhere are providing one-step, quick solutions to hospitals’ transfer needs, we know that there is so much more that we can do for you beyond one phone call.